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Community Health Access to Addiction and Mental Healthcare Project (CHAMP)

CHAMP is the New York State independent health insurance ombudsman program for substance use disorder and mental health care. We educate and assist New Yorkers in accessing treatment and insurance coverage for substance use and mental health treatment.

CHAMP is a joint program of the NYS Office of Addiction Services and Supports and Office of Mental Health in partnership with the Community Service Society of New York, Legal Action Center, New York State Council for Community Behavioral Healthcare, and Medicare Rights Center, as well as eight community-based organizations.

 

Free and confidential helpline: 888-614-5400

 

CHAMP can help you with:

  • Switching or enrolling in health insurance
  • Understanding what mental health and substance use disorder benefits are covered by your insurance and how to access them
  • Finding mental health and substance use disorder providers
  • Assisting you with obtaining needed approvals (such as prior authorization, additional services, and out-of-network services)
  • Appealing denials of mental health and substance use disorder services and medications
  • Providing referrals
  • Conducting education and outreach sessions for consumers, health advocates, and treatment providers
  • Identifying and addressing parity and other legal violations

 

Do you have a question? Our CHAMP organizations can help!
 

NAME
PHONE NUMBER
COUNTIES SERVED

Adirondack Health Institute 

518.480.0111

Clinton, Essex, Franklin, Fulton, Hamilton,
Northern Saratoga, St. Lawrence, Warren, Washington

AIM

607.962.8225
Ext 233 

Chemung, Schuyler, Steuben 

Center for Elder Law and Justice

800.581.1671

Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming

Community Health Action of Staten Island

718.448.2255

Staten Island

Family and Children’s Association

516.746.0350

Nassau, Suffolk

Family Counseling Services of Cortland County

607.753.0234

Broome, Cortland, Madison, Tioga

 Phoenix House 

631.921.9002 

Bronx, Brooklyn, Manhattan, Staten Island, Queens, Nassau, Suffolk 

Second Chance Opportunities 

518.489.1929

Albany, Schenectady, Rensselaer, Columbia, Greene, Montgomery, Schoharie, Saratoga 


(Click map to enlarge)

 

Learn more at champny.org.

 

Visit our programs: Benefits Plus Learning Center   |   Community Health Advocates   |   Education Debt Consumer Assistance Program   |   Independent Consumer Advocacy Network