Helping New Yorkers Get, Keep, and Use Health Coverage


Community Health Advocates (CHA) is an innovative resource that helps New Yorkers navigate the complex health care system by providing individual assistance and educational presentations to underserved communities throughout New York State. CHA helps consumers find and navigate health coverage or access low-cost or free care. It also helps consumers solve billing issues, understand health care reform and their health care rights, and so much more. Since 1999, CHA has assisted more than 180,000 clients through a diverse network of community-based organizations (CBOs).

New York's Source For Consumer Assistance

In 2010, as a part of federal health reform, CHA became New York's Statewide Consumer Assistance Program. Now funded under New York State's Establishment grant, CHA uses a "hub-and-spokes" model: CSS acts as the hub with its live, toll-free helpline; while advocates at 27 CBOs and three specialist agencies serve as the spokes.

CHA provides services in more than 10 languages and has access to more than 170 languages through a translation service. For more information about CHA, please visit or call the helpline at 1-888-614-5400.

In March 2012, CHA launched a Small Business Assistance Project (SBAP), with a statewide network of 13 small business-serving groups that provide education and assistance on health coverage matters to small businesses.

A Trusted Network

CHA partners with 30 organizations to provide the cultural and linguistic competency needed to address the wide-range of health care issues of New York's diverse communities. Find an up-to-date list of partners here.

Looking Ahead: A Changing Landscape

The Affordable Care Act, or federal health reform, has already created profound changes in the way people receive health care.

As health reform implementation proceeds, Community Health Advocates will continue to play an important role: monitoring changes, and providing expert assistance to individuals and service providers alike in order to ensure that everyone can access affordable, quality health care.

© 2018 Community Service Society. All Rights Reserved. 633 Third Ave, 10th FL, New York, NY 10017
Community Service Society of New York is a registered 501(c)3.  EIN: 13-5562202