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Community Health Access to Addiction and Mental Healthcare Project (CHAMP)
CHAMP is the New York State independent health insurance ombudsman program for substance use disorder and mental health care. We educate and assist New Yorkers in accessing treatment and insurance coverage for substance use and mental health treatment.
CHAMP is a joint program of the NYS Office of Addiction Supports and Services and Office of Mental Health in partnership with the Community Service Society of New York, Legal Action Center, New York State Council for Community Behavioral Healthcare, and Medicare Rights Center, as well as nine community-based organizations.
Free and confidential helpline: 888-614-5400
CHAMP can help you with:
- Switching or enrolling in health insurance
- Understanding what mental health and substance use disorder benefits are covered by your insurance and how to access them
- Finding mental health and substance use disorder providers
- Assisting you with obtaining needed approvals (such as prior authorization, additional services, and out-of-network services)
- Appealing denials of mental health and substance use disorder services and medications
- Providing referrals
- Conducting education and outreach sessions for consumers, health advocates, and treatment providers
- Identifying and addressing parity and other legal violations
Do you have a question? Our CHAMP organizations can help!
NAME |
PHONE NUMBER |
COUNTIES SERVED |
---|---|---|
Adirondack Health Institute |
518.480.0111 |
Clinton, Essex, Franklin, Fulton, Hamilton, |
Community Health Action of Staten Island |
718.448.2255 |
Staten Island |
Family and Children’s Association |
516.746.0350 |
Nassau, Suffolk |
Family Counseling Services of Cortland County |
607.753.0234 |
Broome, Cortland, Madison, Tioga |
Save the Michaels of the World |
716.984.8375 |
Allegany, Cattaraugus, Chautauqua, Erie |
AIM |
607.962.8225 |
Chemung, Schuyler, Steuben |
Andrus |
914.965.1109 |
Parts of Westchester County |
Phoenix House |
631.921.9002 |
Bronx, Brooklyn, Manhattan, Staten Island, Queens, Nassau, Suffolk |
Second Chance Opportunities |
518.489.1929 |
Albany, Schenectady, Rensselaer, Columbia, Greene, Montgomery, Schoharie, Saratoga |