The ACES Project Volunteer Description
The ACES Project (Advocacy, Counseling, and Entitlement Services) trains and places senior volunteers (age 55 and over) in hospitals and other health and social service community organizations. ACES volunteers inform clients about public benefits and provide practical help and advocacy assistance to their clients. The volunteers receive 36 hours of training in public benefits, as well as in interviewing and advocacy skills.
DUTIES
Volunteers will, where appropriate:
a) Provide information to clients about public benefits;
b) Screen clients for benefits;
c) Help clients complete application forms and obtain documentation as needed;
d) Follow-up to ensure clients receive benefits and advocate on their behalf if there are any complications;
e) Maintain program files, including up-to-date information about public benefits;
f) Complete monthly statistical records.
QUALIFICATIONS
No prior social service experience is required. What is required is an interest in assisting low-income and elderly clients; an interest in learning about public benefit programs and other available social service programs; an ability to work cooperatively with social service staff and others; demonstrated advocacy, interviewing and research skills; and good interpersonal skills.
COMMITMENT
Volunteers agree to serve a minimum of one year at the conclusion of the ACES training course. All volunteers must successfully complete the training program, which includes passing an open book exam.
Become an ACES volunteer: Apply today!