311N2 | Community Service Society of New York

 

 

 

 

 

 

 

NOTE

311 is a non-emergency phone number that people can use to contact the city with requests for
information or complaints (often referred to as “service requests”).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE

By focusing only on complaints referred to the NYPD, the complaints considered in our analysis differ from
previous studies that focus on a broader subset of 311 complaints and/or service requests. Our analysis
also examines summonses and arrests resulting from 311 complaints referred to the NYPD.
 

Legewie and Schaeffer (2016) examined a broad set of 311 service requests and the role of boundaries
between ethnic/racial  neighborhoods.

In 2018, Lam Thuy Voy examined how gentrification influenced a broader set of 311 complaints about neighbors
for BuzzFeed News. Most recently, Science Vs documented that all noise complaints to 311 have been rising faster
in gentrifying neighborhoods.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE

The difference in both the level and increase in the complaint rate between majority person-of-color
tracts with and without high influxes of white residents is statistically significant at the 5% level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE

The difference in both the level and increase in the combined summons and arrest rate between majority
person-of-color tracts with and without high influxes of white residents is statistically significant at the 10% level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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NOTE

New housing construction was measured based on final certificates of occupancy (CO) issued by the
NYC Department of Buildings. Tracts were designated as high-housing development tracts if the
number of new units based on final COs issued between 2014 and 2017 exceeded 1 percent of
the 2013 tract-wide population.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE

The difference in both the level and increase in the complaint rate between high housing
development tracts with and without affordable housing is statistically significant at the 5% level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE

This difference is statistically significant at the 1% level, despite the fact that only 27 white/Asian and
83 Black/Hispanic respondents with family incomes at or below 200% of the federal poverty level
reported having a police encounter in the past year.