In 1969, the New York State Legislature created the Health and Hospitals Corporation (HHC), which oversees a huge complex of public hospitals and clinics. Today it is the nation’s largest public health care system.
HHC has its own managed-care health insurance plan, MetroPlus, which was established in 1985. Medicaid enrollees can sign up for no-cost MetroPlus plans. People who earn too much to qualify for Medicaid can purchase MetroPlus commercial plans through the New York State of Health (NYSOH) Marketplace. Depending on their income, consumers might qualify for financial assistance to help pay for premiums and cost-sharing.
As a member of HHC’s board of directors from 1993 to 1998, and as president of the Community Service Society (CSS), I have come to appreciate the importance of affordable health care for low-income New Yorkers and the crucial role HHC plays in providing that care in New York City.
HHC is the health care provider of choice for New York’s diverse and vibrant immigrant population. This past year, HHC responded to more than 600,000 requests for Spanish language interpretation for its limited English speaking patients. About 20 percent of HHC’s patients are Latinos.
Today, HHC finds itself at a crossroads in its finances and operations. It stands to lose about $680 million in federal Disproportionate Share Hospital (DSH) funding in the next three years – funding for hospitals that serve a disproportionate number of uninsured patients. To ensure its future financial stability, HHC will seek authority for the state Department of Health to revise DSH funding to reward those providers that serve the most in need.
HHC qualifies as just that. Last year, HHC facilities served 475,000 uninsured patients out of a total of 1.4 million, or about 34 percent. Given those statistics, HHC is focusing on making sure that its patients who qualify for affordable coverage are able to enroll and stay enrolled. Two ways to increase coverage rates for its patient base are increased enrollment and retention in commercial MetroPlus plans.
While the Affordable Care Act expanded Medicaid coverage and NYSOH has made it easier for people to enroll in Medicaid and renew their coverage, some people still lose coverage — especially the vulnerable patient population of HHC. For example, a patient with an unstable living situation might miss important notices about renewing coverage. Enrollees in commercial MetroPlus plans can also lose coverage for many other reasons, such as missing a premium payment.
As a result, these patients suffer from a lack of continuity in care and either end up in emergency rooms for primary care or forego needed care, which could result in a hospitalization down the road that could have been avoided. Still, the marketplace renewal rate is at 84 percent, compared to three years ago when the Medicaid renewal rate was in the 60’s.
To improve its retention rates HHC is expanding its outreach methods, including using emails, text messages and in some cases home visits to remind beneficiaries to renew their coverage. Many people now recertify through the marketplace rather than paper applications.
Along with HHC, CSS is also active in enrolling New Yorkers in areas with low-income families and high rates of uninsured. The CSS Navigator Network (CNN), a network of 32 community-based organizations and small business-serving organizations, helps individuals and small employers enroll in coverage through the NYSOH marketplace in 61 of New York’s 62 counties. Navigators help consumers apply for and enroll in coverage in Medicaid or commercial “qualified health plans” through the NYSOH Marketplace.
CNN has enrolled over 88,000 New Yorkers in coverage since NYSOH opened in October 2013. CSS’s own Navigators enroll consumers in four HHC locations and in other community-based locations in Manhattan and the Bronx.
Like many other communities in the city, Harlem suffers from the effects of racial, ethnic, and income-based health disparities, rapidly rising health care costs, and growing shortages in the health care workforce. To address these challenges, in 2014 the Mayor’s Office provided resources to launch the Harlem Health Advocacy Partners (HHAP) initiative to improve the health outcomes of New York City Housing Authority (NYCHA) residents in five developments in East and Central Harlem by linking residents with community health workers and Health Advocates.
CSS is a partner in HHAP. Its team of community-based Health Advocates provide one-on-one health insurance enrollment and post-enrollment navigational assistance to individuals residing in these NYCHA developments. They also conduct workshops to help residents understand how health insurance works. It is yet another way of providing seamless service regardless of the source of health insurance coverage, targeting low and moderate-income people.
By providing health care to all New Yorkers, regardless of their ability to pay for its services, HHC continues to meet its mission of serving the health care needs of New York’s diverse populations while contributing to making the city a healthier place for all of us. If HHC is to continue to be a viable health care system -- for the next 45 years and beyond – it will need our support.