Health Access Specialist – U-X

Health Initiatives Department

Time Limited through March 2018

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 170 years.  CSS runs a statewide Navigator Network which helps consumers find and enroll in health coverage under the Affordable Care Act (ACA).  It also runs Community Health Advocates (CHA), a health consumer assistance program offering health insurance consumer assistance through a toll-free central hotline and a statewide network of specialist agencies and community based organizations (CBOs) which can help consumers and small businesses in the communities where they live and work.  These services are free for New York health care consumers and small businesses.

CSS is looking for a Health Access Specialist to join a Demonstration Project in East and Central Harlem that brings CSS’s health insurance enrollment and navigational assistance services to residents of public housing developments within these two neighborhoods.  The program is part of a New York City Community Health Worker Initiative aimed at reducing disparities in health.  More specifically:

Job Description:

The Health Access Specialist will provide in-person and telephone advice and assistance to public housing residents in East and Central Harlem about how they can find and use health insurance or health care.  At least half of the time, the Counselor will be working at off-site locations in East and Central Harlem.  Responsibilities include:

  • Conducting outreach in East and Central Harlem
  • Helping residents enroll in health coverage options available through the New York State of Health Marketplace
  • Attempting to resolve health insurance coverage and access to care issues, such as billing disputes
  • Maintaining thorough case records of services provided, advice and/or referrals offered
  • Other responsibilities identified by Supervisor

Job Requirements:

  • Competency in Spanish required
  • Academic background in public health, social work, public administration, or health law strongly preferred
  • Knowledge of and/or familiarity with East and Central Harlem strongly preferred
  • Experience working with diverse communities strongly preferred
  • Experience providing assistance to consumers and/or advocates on health insurance and health care access issues strongly preferred
  • Excellent communication skills
  • Ability to write clearly, concisely and keep detailed notes of all communications
  • Research and data base management skills preferred
  • Microsoft Office proficient

Submit resume, cover letter, and salary requirements to:

Community Service Society of New York – HHAP-HAS

Human Resources Department

633 Third Avenue, 10th Floor

 New York, NY 10017

Fax (212) 614 5336 or E-mail



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